frequently asked questions

We have always considered "safety" in our products as the single most important factor. To make sure that the product we provide adhere to the highest safety levels, we take it into consideration right from the stage where our product is conceived. A testimony to this is that our panel members represent the Bureau of Indian Standards to formulate safety standards in India.

Due to the wide range, our products are suitable for children of any age, right from 6 months to 15 years. We understand that children of different age groups find different things exciting. So, we have mentioned the best suitable age group alongside all our products.

Playground equipments are constantly exposed to harsh sunlight, rain dust etc. that may result in color fading. Knowing this, we use a mixture of special chemicals that reduce the fading time once the maintenance is provided.

We believe in maintaining long lasting relationships with all our clients. A proof to our credibility is our existing client that includes the best names across industries. We have a strong after sales service support system to cater to any part of India. We also undertake Annual Maintenance Contracts [AMC] to ensure uninterrupted functioning of the play systems.

Providing prompt after sales is our forte and spare parts can be easily provided as and when required.

The delivery time would vary from product to product. Generally all orders are ready for dispatch within 25 working days. The mode of transport is selected depending on our client's location and advice.

We ensure Our Product longitivtiy by using best quality materials. With proper maintenance our play Systems can be used for as long as 8to 12 years.

Some of our strengths that make us a reliable business partner To make with are:

  • superior Quality.
  • Long experience and extensive industry knowledge.
  • Timely execution of assignments.
  • Competitive prices.
  • Customer oriented approach.
  • Unending pursuit of product process and performance optimization.
  • Limited 1years warranty on structure / pipe components.
  • Limited 6 months warranty on sewn fabric components, ropes and other non-metallic parts.
  • Limited 1 year warranty for all LLDPE &FRP parts against manufacturing defect.
  • This limited warranty is against failure caused due to Material. It does not include normal / climatic wear & tear, overuse, abuse, mishandling, vandalism, negligence & cosmetic items (such as scratches, dents, marring, fading, discoloring, weathering).
  • This warranty covers only repair & replacement of parts, which will be warranted only for the balance period.
  • All warranties begin on the date of KIDS PLAY invoice. The period of warranty will be considered from the date of invoice.
  • This warranty shall be valid only if equipments are installed & maintained as per KIDS PLAY installation manual

The options available for making the payment are:

  • Online (Using Internet Banking )
  • Offline (Using Cash / Cheque)